Support and growth
Customer care plans for your website: monitoring, CMS updates and ongoing improvements, from 2 hours a month.
How we help
A website isn’t finished on launch day. Software needs updating, security needs watching, and the best sites keep improving as your organisation changes. Our customer care plans give you a team that knows your site and looks after it every month, for a set number of hours at a reduced hourly rate. Hosting is separate.
Every plan is tailored to the needs of the project and starts from 2 hours a month. Plans include monitoring of your hosting, Craft CMS updates and incremental improvements, so small changes get done without a new quote each time. Most plans include 4 hours a month. Some sites only need the CMS kept up to date and secure, and 2 hours a month covers that. Others need full SEO and content maintenance, and we build those plans around what you’re aiming to achieve.
Our process
Three steps to a site that stays up to date and keeps improving.
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01
Talk through what your site needs
We look at how your site is built, how it is used and what you want from it over the next year, whether that is staying secure and current or growing traffic and enquiries.
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02
Agree a plan that fits
We set the monthly hours and what they cover: monitoring, Craft CMS updates, small improvements, and SEO and content work where it helps. You get a clear price at a reduced hourly rate.
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03
We look after it, month by month
We keep everything updated and monitored, make the changes you ask for within your hours, and let you know what we have done. As your needs change, we adjust the plan.